Returns/Exchange Policy

Returns
We want you to have the best shopping experience- quick, easy and satisfying. If you are not happy with your purchase, we would love to know the reason of the return, especially for fitting reasons. We are always striving to make you shine in our shirts. If you just changed your mind, or got your bank statement in the mail the day the shirt arrived and found it prudent to pay the rent instead of indulging yourself—we’ve all been there as well!

How To Return A Package
We will gladly accept returns for items within 14 days of you receiving your package. Simply ship back items in original condition (unworn, unwashed, unaltered) with a copy of your receipt.  Circle which item is being returned and please tell us the reason for the return. We love feedback! Please allow 2 weeks from the time you mail your order for your return or exchange to be processed.  We will email you once your return has been processed.  Returns should be prepaid and sent to the address below:

New Factory, Friend
Returns Department
37 Clipper Street
San Francisco, CA 94114

Exchanges
If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase.  This will ensure that your exchange item is in stock.  Once we receive your return, we will process a refund for the cost of the returned item and send you an email.
The status of your return will be sent to you via email within 7 days of receiving the package. A refund for the purchase price excluding shipping/handling costs will appear on your credit card statement within 2-4 weeks.